Vape Cloud UK - Under New Management

Vape Cloud UK - Under New Management

We are pleased to announce that after many months of change and implementation in this rapidly moving market - Vape Cloud UK is now under new management.

Our stock holding of over 5000 Vape and CBD products is only going to get bigger as we bring the core values of Vape Cloud UK back to the forefront of this company and keep the customer at the heart of everything we do.

Throughout the ransition there have been a number of issues with order fulfilment. After the website closure and maintenance, these issues are over and all orders have been shipped. We cannot apologise enough to anyone who has been affected and someone will reach out to you in the coming weeks to confirm everything is rectified.

Going forwards as we now carry one of the largest collections of Vape and CBD products on one website, there will be a 24 hour handling time for all orders. It may not take 24 hours and we will always aim to ship an order on the same day if it is placed before 3pm. However we are a repsonsible Vape and CBD retailer and our due diligence & risk policies here will take priority over rushing an order out of the door. We are confident 90% of orders will be fulfilled either ahead of, or within this timeframe.

Currently we are not accepting Paypal. This is due to our enormous range of CBD products and our intent to grow this range furthur in 2020. Paypal may return as an option later in the year but we have no urgency to do this as our payment solutions must support our product set.

We do not take incoming telephone calls. You can email us - info@vapeclouduk.co.uk, send a social message, and check order status or raise tickets via our bot. Our team are focussed on customer experience and ourlines of communication are slcik and effective.

That is all for now, so thank you for visiting our website and we hope you find what you need!

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