Delivery Update 2017
The TPD regulations are firmly in place and already it is clear a number of manufacturers are behind where they need to be in terms of the compliant product. As we wait for lots of our traditional favourites to return, we do have new and exciting product lines arriving on a daily basis. These lines have been carefully selected and we see all of them as long term brands to form an even bigger, but informed catalog for 2017.
There is still the odd shipping delay due to this influx and movement of stock so apologies to anyone who has suffered here. We are over 95% in terms of our dispatch targets so order before 4pm and you should receive your order via a courier on the next working day with an absolute worst case scenario of of 2-3 working days.
We have installed a countdown timer in order to improve the transparency in terms of your expectations as a customer so the website will make it clear if a product can be shipped on the same working day. In the event of an internal logistical challenge affecting shipment of a particular item, there will be no countdown timer and it will fall into the worse case scenario of 2-3 day dispatch.
If you have any questions or concerns about a new or existing order, feel free to contact us via email or telephone and we will try our upmost to help you quickly and efficiently. We do acknowledge that throughout the TPD transition our service levels were not up to our usual standards but as normal service resumes we do welcome your communication and all of your feedback.